Terms of Service

1. General

Uurga.com (the “Platform”) is an online marketplace that connects clients with sellers. The Platform acts only as an intermediary and does not perform the work itself.

By signing up, you accept these terms in full. The Platform may change these terms and will give 14 days' notice of any changes.

2. Accounts

• Users must be at least 18 years old.
• Each person may create only one account.
• The information you provide must be accurate. Accounts with false information will be closed.
• You are responsible for keeping your login details safe.

3. Seller obligations

• Only offer work you are able to do yourself.
• Honour the prices, delivery times and package terms you advertise.
• Presenting other people's work as your own is prohibited.
• Persuading clients to pay outside the Platform is prohibited.
• Keep order information confidential.

4. Client obligations

• Provide clear and complete requirements.
• Don't demand extra work beyond what was agreed.
• Review delivered work and respond within 3 days.
• Ordering illegal or unethical content is prohibited.

5. Payments and fees

The client's payment is held on the Platform until the work is accepted. It is transferred to the seller's account within 3 days of the client accepting the work.

• Seller fee: 5% of the order amount.
• Client service fee: 5% of the order amount.
• Minimum withdrawal: ₮50,000.
• Signing up and listing services are free.

6. Cancellations and refunds

• If the seller hasn't started working, the client receives a full refund.
• If work has started, the parties agree on a partial refund.
• If the seller misses the deadline and stops responding, a full refund is issued.

7. Dispute resolution

The parties should first try to reach an agreement. If they can't, either party can open a dispute from the order page. The Platform's team reviews the evidence from both sides and makes a decision within 48 hours. The decision is final.

8. Intellectual property

Once an order is fully paid and accepted, the rights to the work transfer to the client. The seller may show the work in their portfolio — unless the client objects.

9. Prohibited conduct

• Arranging payment outside the Platform.
• Creating fake ratings or reviews.
• Using other people's names, images or work without permission.
• Offering illegal or fraudulent services.
• Insulting or discriminating against others.

Violations lead to temporary or permanent account suspension.

10. Limitation of liability

The Platform does not guarantee the quality or timeliness of a seller's work. The Platform is not liable for indirect damages arising between the parties. The Platform's liability is limited to the amount of the order concerned.

11. Language

These terms are provided in Mongolian and English. If the two versions differ, the Mongolian version prevails.

12. Contact

Send questions about these terms through the contact page or to tuslamj@uurga.com.